Getting help
How to reach EyalSec for support or for changes to your plan, and what to include so we can help quickly.
Support
For questions, problems, or anything that is not working the way you expect, email support@eyalsec.com.
Before you write, the Troubleshooting page covers the most common problems, the FAQ answers the usual questions, and the Glossary explains any term you are unsure of.
Sales and your plan
For a plan on a new account, more machines, a higher event quota, es-chromium, or Report and Raise, email sales@eyalsec.com or use Book a live demo on the website. See Plans for what an account includes.
What to include
A few details let us find the problem without a round of questions. Include what applies:
- your account's username (never your password, an API key, or an install command);
- the machine's name as shown on the Machines page, and its product;
- roughly when it happened, and your time zone;
- what you did, what you expected, and what happened instead;
- the exact error message, copied as text;
- for an install problem, the installer's last lines, including the red line that says why it stopped;
- for an es-python problem, the output of
es-python -Vandeyalsec info.
Before you paste output, check it for secrets such as passwords or tokens, and remove them.